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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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myalyn15

December 5, 2025

5  out of  5
rating by myalyn15
"Customer service was wonderful and I would definitely recommend this office"
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Diana Martinez

December 4, 2025

5  out of  5
rating by Diana Martinez
"I went in to State Farm looking for a car insurance because the car insurance I had before was getting to expensive so I went into State Farm. I was so Happy with the quote that they gave me so I switched."
We responded:
"We've so honored by your 5-star review. Let us know if you need help with any of your other insurance needs. "
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Bruce Mundy

November 27, 2025

5  out of  5
rating by Bruce Mundy
"Combined auto and homeowners. Everything was handled a in a professional manner."
We responded:
"Thank you for the 5-star review! We appreciate your business."
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Erica Hybarger

November 17, 2025

5  out of  5
rating by Erica Hybarger
"I was in need of home insurance and had been having issues with multiple other companies. I called into this office and spoke with Jamie in particular who researched my issue and found what I needed and got me taken care of same day. Highly recommend this State Farm office. Top notch."
We responded:
"It’s great to hear that Jamie was able to quickly identify the best home insurance option for you and get everything sorted out the same day. Thank you for choosing our State Farm office!"
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Gail Engler

November 7, 2025

5  out of  5
rating by Gail Engler
"Jamie was very friendly, kind, and knowledgeable with her insurance quote for me. Switching to State Farm, I saved a lot of money."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jamie provided friendly and knowledgeable service and helped you save money by switching to State Farm. We appreciate your trust and look forward to continuing to serve your insurance needs!"
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Mike G

October 29, 2025

5  out of  5
rating by Mike G
"Very helpful and informative. They made sure I got my documents and also reminded me of my upcoming bill that was due!!"
We responded:
"Thank you for your 5-star review! We appreciate your business"
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Britnee Morris

October 20, 2025

5  out of  5
rating by Britnee Morris
"Lauren Adams was amazing this morning! Very friendly, knowledgeable and had me saving money in no time. Very smooth quote and bind process as well! She deserves a raise :)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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tifaney raderstorf

October 4, 2025

5  out of  5
rating by tifaney raderstorf
"They always call me when somthing is wrong with my account and help me fix it over the phone before any payments are missed. Great service"
We responded:
"Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us."
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Katie

September 25, 2025

5  out of  5
rating by Katie
"Jamie was quick and easy to work with! Highly reccomend !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! "
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Terry Bennett

August 23, 2025

5  out of  5
rating by Terry Bennett
"Hands down the absolute best experience I’ve ever had with any company every single time and every single employee!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. "
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Raymond Robinson

August 21, 2025

5  out of  5
rating by Raymond Robinson
"Wonderful polite and respectful and not trying to over charge. They work with me for yrs. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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rose walker

August 9, 2025

5  out of  5
rating by rose walker
"Jamie has gone above and beyond everytime I have spoken to her. I got into a really bad wreck and she was there every moment of it for me. Even after a year after it she was there to assist me through everything and I can’t tell you how much I appreciate her."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience; your satisfaction is our top priority!"
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Benjamin Pale (Benj)

August 4, 2025

5  out of  5
rating by Benjamin Pale (Benj)
"She needs to be multiplied number of times. None of the previous insurance had give me this level of satisfaction specially for car insurance."
We responded:
"Jamie is one of a kind. Thank you for your feedback! "
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Paul Culhane

August 3, 2025

5  out of  5
rating by Paul Culhane
"Miss Lauren Adams is an amazing person who truly goes above and beyond for her people. Being newer to New Braunfels, moving across the country, seeking auto and renter insurance, she got me a policy for exactly what I needed and explained everything very well. I strongly recommend Bill Mehrer and speaking with Lauren!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Melissa Smith

July 14, 2025

5  out of  5
rating by Melissa Smith
"Just had to come to say Doris did a wonderful job answering all my questions and concerns when it came to adding a new vehicle to my already existing policy. I felt like I was speaking to family. Always a pleasure working with the ladies in the office and so helpful. Much appreciated."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. "
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Joshua Suarez

June 25, 2025

5  out of  5
rating by Joshua Suarez
"Every time I call the office about something, whether it's an issue or not, everyone in the office is SUPER helpful and nice. AMAZING customer service and always super helpful! Thank you all for everything you do and that's why I will ALWAYS have State Farm with the Bill Mehrer team."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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goofy Slick

June 5, 2025

5  out of  5
rating by goofy Slick
"Lauren in Bill Mehrer’s State Farm in New Braunfels is so productive. Her knowledge and professional communicative skills make learning and decisions so much easier. Thanks!"
We responded:
"Thank you so much for the review. Lauren is a rockstar and I'm so glad that was able to assist you. "
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shawn sawyer

May 25, 2025

5  out of  5
rating by shawn sawyer
"This guy is awesome! Been like family. All the years of him caring for the community!"
We responded:
"Thank you for the kind words. We truly appreciate your business. "
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Kimberly Klaus

May 21, 2025

5  out of  5
rating by Kimberly Klaus
"I switched ALL my insurance policies to Bill and his wonderful staff. Doris was a huge help switching my car insurance (which was a better deal than USAA). I also love the phone call from Bill on my birthday! Such a nice personal touch! Thank you for all the great service! Kimberly Klaus"
We responded:
"Thank you so much for your kind words and for trusting us with all your insurance needs! We’re thrilled to hear that Doris was able to assist you in switching your car insurance and finding a better deal. It’s always our goal to provide personalized and exceptional service to our clients, and we’re so glad you appreciate the birthday call—it’s one of our favorite ways to show how much we value you!"
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Marybeth Braun

May 12, 2025

5  out of  5
rating by Marybeth Braun
"Great customer service 😊"
We responded:
"We’re honored by your positive feedback! "
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DELMA RICE

April 23, 2025

5  out of  5
rating by DELMA RICE
"The discount helped keep my monthly payment low! That was a great surprise. Thank you for your help. It is greatly appreciated! 👍🏻"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us."
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Stacee Massey

April 3, 2025

5  out of  5
rating by Stacee Massey
"I recently switched over to State Farm and I have had a wonderful experience thus far. The ladies in the office are extremely friendly and helpful. Great customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Dolores Villarreal

March 7, 2025

5  out of  5
rating by Dolores Villarreal
"I love my state farm family. I have never had a problem with them. They are always there to help you and make sure all your needs are met. Thank you State Farm ❤️💯"
We responded:
"Thank you so much for your kind words and for being a part of our State Farm family!"
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Molly Mccoy

February 24, 2025

5  out of  5
rating by Molly Mccoy
"Lauren has been nothing but exceptional answering any questions or concerns we have. We will be recommending Lauren with State Farm to everyone we know !"
We responded:
"Thank you for your wonderful review! Your support means the world to us, and we're so happy you had a positive experience."
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Bert Dycus

February 21, 2025

5  out of  5
rating by Bert Dycus
"Bill’s entire team has consistently provided outstanding support for three generations of our family. These folks are the BEST!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs."